I had expectations that BT may feel inclined to contribute to this page at some point but in six years it hasn't happened
The Italian Job Again
No Minis No Gold Bars This Time Just Hard Cash - My Cash!!
When share prices go up or down, I don't normally rush to make a calculation so I didn't when the BT price crashed when news of the BT Italia fraud broke. I have a fairly modest holding of BT shares mainly from the Company
Share Save scheme in which we were encouraged to participate. Anyway I just did the calculation and Shock! Horror! I'm down £9567. I repeat £9567 who said Company fraud is Victimless? Posted 25 July 17
BT is to bring its Indian Call Centres back home from India In a bid to improve its appalling customer service record. he telecoms giant is reversing a decision made in 2003 that was part of a wider trend by British Business to export call centres and tens of thousands of jobs. The 'U' turn means more than 80% of BT customer service will be answered in the UK by the end of 2016 and it intends to go further. It has created more than 1,000 new jobs to meet this target and plans to create hundreds more over the next year. See Full report Source Daily mail !9 September 2015
BT Board of Directors
Chairman: Michael Rake
CEO: Gavin Patterson email@example.com
Group Finance: Tony Chanmugam
Co. Secretary: Dan Fitz
Extract from CEO Report 2015
“We will continue to deliver on our investments and improve the service we provide to our customers. This year we recruited 2,500 new engineers and more than 500 new agents into our UK contact centres, with over 500 new apprentices across the group. Each of our customer-facing lines of business made improvements in service this year. We have increased the speed of service delivery, repaired faults faster and fixed more customer issues first time. But we recognise we’re not yet where we want to be and this will continue to be a priority for us.
“We made further progress with transforming our costs, contributing to a 6% decline in operating costs in the fourth quarter. We’ve reorganised our business, increased productivity and streamlined our processes.
“Our performance during the year is reflected in our full year dividend, which is up 14%. Our results and the investments we are making position us well for the future and enable us to increase our free cash flow outlook for the coming year.”
Proposed Full Year Dividend Up 14%
Gavin Patterson CEO talks to the "Australian" about BT's Strategies for Asia 22nd May 2015
On Wednesday 14 November 2012 I received my usual copy of BT Today (Pensioner Edition) and it was with some dismay that on page 21. I read that the Pensioner Edition would cease publication from this issue onwards, because it can no longer be funded. Does BT really need to make such meagre savings on the back of it’s pensioners? See A Point of View
BT Regional Directors and Regional Board Members Details